Privacy Policy
JIMRUC® | Sound on your Terms
Last updated: 17 October 2026
JIMRUC® respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, browse our products, contact us, or place an order.
By using our website, you acknowledge this policy. Where consent is legally required, we will request it separately.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Name, email address, phone number, and delivery address.
- Order information: Products purchased, order number, delivery details, and transaction status.
- Payment information: Payment confirmation and transaction references provided by our payment service provider. Payment card details are handled according to the provider's processes.
- Customer communications: Messages, product inquiries, complaints, feedback, and support requests.
- Website information: Device type, browser, pages visited, and other usage information collected through essential website functions or analytics tools, where enabled.
- Marketing preferences: Your preferences and consent relating to promotional communications, where applicable.
Please do not send payment passwords, card PINs, or other confidential payment credentials through our contact channels.
2. How We Use Your Information
We may use your information to:
- Process and confirm orders.
- Arrange delivery and communicate shipping updates.
- Respond to customer inquiries and complaints.
- Process eligible returns, refunds, and exchanges.
- Maintain and improve our website and customer experience.
- Detect suspicious transactions and prevent fraud.
- Send promotional communications where permitted by law and your preferences.
- Meet applicable accounting, regulatory, and legal obligations.
We process personal information only for appropriate purposes and on a lawful basis.
3. Sharing Your Information
We do not sell your personal information.
Where necessary, we may share relevant information with service providers, such as payment processors, delivery companies, website hosting providers, analytics services, and customer-support platforms.
These providers may process information on our behalf or under their own privacy terms, depending on the service.
We may also disclose information where required by law or necessary to establish, exercise, or defend legal claims.
4. Cookies and Analytics
Our website may use essential cookies or similar technologies to support website functionality.
If analytics or advertising technologies are enabled, they may collect information about website visits and interactions to help us understand performance or measure marketing campaigns.
We will provide applicable consent and cookie controls where required. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.
No online system can be guaranteed to be completely secure. We will handle any personal-data incident in accordance with applicable legal requirements.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, and legal compliance.
Retention periods depend on the type of information and applicable obligations.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Object to or request restrictions on certain processing.
- Withdraw consent where consent is the basis for processing.
- Exercise other rights available under applicable data-protection law.
To make a privacy request, contact us using the details below.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers and WhatsApp.
Those services may have their own privacy policies. Please review their terms before sharing information with them.
9. Children's Privacy
Our website is intended for people who can lawfully use our services. We do not knowingly collect children's personal information in circumstances where such collection is prohibited or requires authorisation that has not been obtained.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The latest version will be published on this page with the updated date.
11. Contact Us
For privacy-related questions or requests:
Brand: JIMRUC®
Email: hello@jimruc.com
Website: https://www.jimruc.com
WhatsApp: +234 706 588 1892