Returns & Refunds Policy
JIMRUC® | Sound on your Terms
Last updated: 17 October 2026
At JIMRUC®, we want you to shop with confidence. This policy explains how we handle return requests, damaged or incorrect orders, exchanges, cancellations, and refunds.
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.
1. Change-of-Mind Returns
If you change your mind after receiving an order, contact us within seven (7) days of delivery to request a return.
Because earplugs are hygiene-sensitive products, change-of-mind returns of opened or used earplugs may be declined for legitimate hygiene reasons, subject to applicable law.
To be considered for a change-of-mind return:
- The product must be unused and in its original, unopened packaging.
- All original accessories and included items must be present.
- You must provide your order number or other reasonable proof of purchase.
- You must receive return instructions from our customer-support team before shipping the item back.
Unused sleep masks and other accessories must also be returned in their original condition and packaging.
A return request does not automatically mean that the return or refund has been approved.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Include:
- Your order number.
- A description of the problem.
- Clear photographs or videos, where helpful.
- Your preferred contact details for follow-up.
We will assess the issue and offer an appropriate remedy, which may include a replacement, repair, refund, or another remedy required by applicable law.
Please do not continue using a product that appears defective or causes pain or irritation.
Any suggested reporting period is intended to help us investigate quickly and does not remove your statutory consumer rights.
3. How to Request a Return
- Contact JIMRUC® through our email or WhatsApp.
- Provide your order number and explain why you want to return the item.
- Wait for our response and return instructions.
- Package the approved item securely and follow the instructions provided.
Please do not send products to an address that has not been confirmed by our team.
4. Refund Processing
Where a refund is approved, we will explain the refund method and any relevant next steps.
Refunds will generally be made through the original payment method where reasonably possible. If this is unavailable, we will agree on a suitable alternative where appropriate.
The time required for the funds to appear in your account may depend on your bank or payment provider.
We will not unreasonably delay a refund that is due.
5. Return Shipping Costs
For eligible change-of-mind returns, the customer may be responsible for reasonable return shipping costs where permitted by law.
For damaged, defective, incorrect, or otherwise qualifying orders, JIMRUC® will cover or arrange appropriate return shipping where required by applicable law or agreed as part of the resolution.
6. Exchanges
Exchanges are subject to availability.
If an exchange is unavailable, we will discuss an appropriate alternative, including a refund where required or applicable.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation may be possible before an order is processed or dispatched, but cannot be guaranteed after dispatch.
If an order is cancelled and payment has already been received, we will process any refund due in accordance with applicable law.
8. Contact Us
For return, exchange, or refund requests:
Email: hello@jimruc.com
WhatsApp: +234 706 588 1892
Website: https://www.jimruc.com
Please include your order number so we can assist you efficiently.