JIMRUC

Policies

SHIPPING & DELIVERY

⚡ Delivered within 24 hours in Lagos.

📍 Outside Lagos and its outskirts: delivery time confirmed with you.

⏳ Pre-order: delivered within 7 days maximum.

Shipping & Delivery Policy

JIMRUC® | Sound on your Terms

Last updated: 17 October 2026

JIMRUC® aims to make ordering and receiving your products as straightforward as possible. This policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after the required payment has been confirmed.

Processing and dispatch times will be communicated on the website or through your order confirmation. Processing time is separate from transit time.

2. Delivery Locations

Available delivery locations will be displayed at checkout or confirmed by our customer-support team.

If delivery is unavailable to your location, we will notify you before confirming the order.

3. Delivery Charges

Delivery charges depend on the destination, delivery service, order, and any applicable promotion.

The delivery fee will be communicated before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times will be displayed at checkout or communicated during order confirmation where available.

Delivery estimates are not guarantees unless expressly agreed otherwise. Delays may occur due to courier operations, weather, public holidays, or other circumstances outside our reasonable control.

5. Tracking and Delivery Updates

Where tracking is available, we will provide the relevant tracking information or instructions.

Please ensure your phone number and delivery address are accurate so the delivery company can contact you when necessary.

6. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing complete and accurate delivery details.

If delivery fails because of incorrect information, an unavailable recipient, or other circumstances attributable to the customer, additional delivery charges may apply where permitted by law and communicated in advance.

7. Missing, Delayed, or Damaged Orders

If your order has not arrived within the communicated timeframe, or arrives damaged, contact us with your order number.

We will investigate with the relevant delivery provider and work towards an appropriate resolution.

8. Contact Us

Email: hello@jimruc.com
WhatsApp: +234 706 588 1892
Website: https://www.jimruc.com